To be a doctor – you must understand both the hearts : one being the actual biological heart pumping blood day in and day out. The other involves a child’s innocent sketch of the very same heart. Running a healthcare business is different than running just about any business. For starters, you don’t have customers. You have patients. There are a number of reasons why Dr. AK Singh thinks it’s important to rethink your language and try to expand your patient base, not your customer base. In the preceding decades a new perspective on the role of patients in the health-care system has gained ground, considering patients not merely as “suffering persons” but additionally as “customers”. The speaker, however, tends to disagree with this approach because of the economic connotation of the term customer. However, life is our most valuable asset, not comparable to food or any other asset. A patient deserves to be treated, not as a client or a consumer, but as a person.
Director at MIND, Senior Consultant & Head of Neurosurgery Department at Max Super Speciality Hospital (Dehradun), Dr. AK Singh is considered as the Pioneer of Trans-Sphenoidal Surgery in India. With the talk Indian Healthcare System: We’re missing the point, he has meticulously compared India’s broken healthcare system with that of the States’ pre- and post-COVID. He has patiently put his point forward for the much-deserving recognition of neurosurgery and the significance of the not-so glamorous doctor’s field. He was all yes for the kind ones – who genuinely believe in saving lives while treating patients as patients and not some money-making machines. One hell of an orator- his points are welcoming of the current lot of doctors and trainers.
Director MIND, Senior Consultant & Head Neurology at Max Super Specialty Hospital, Dehradun This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at
This is just brilliant. I don't know why it doesn't have the reach it deserves, but this is a gem!
True sir every world u said
We appreciate you sir
I appreciate your wisdom, sir – will make sure I reflect on it and pass ahead
Sir soon we will make Indian medical system completely free for every one ..
Very insightful video
One of the best Neuro surgeon in India. Real human ! Excellent talk about grassroot challenges and issues of Healthcare in India ! I have got a chance to work with him for a while.
We Indians are very lucky that we have got a doctor with a nice human being like you,sir🙏🙏🙏🙏
The intensity of concern regarding health sector is same the intensity of likes that this vedio has !
Can we implement something like Australian Medicare in India? It's like people who need the most can get the service.
Bye sir thank you sir have a nice day sir
Wonderful 🏆 dear Professor A K Singh, Hitting the nail appropriately & in powerful words for the Society to think 🤔 ❤🎉🎉
Excellent talk Sir. Bitter truth of our profession nowadays.
i am currently in my final year of mbbs . You exposed the whole system. Thank you for this talk . Don't worry , we will finish what you have started, sir.
I'm currently in the USA and my major is Healthcare system engineering. Its all about defragmentation aspects of healthcare in the US. My aim is to study the Healthcare system of USA here people pay lots of money for better healthcare but in returns results are very less. I want to take deep dive into the concepts like lean six sigma methodologies, Telemedicine and EHR vs. EMR. USA healthcare system is best at the same time it is worst system around the world. USA has mixed model (bismarck model, beveridge model, NHI model, out of pocket model) and has quality and equity issue. WHO rating of overall performance like fairness in financing 25% and health inequality 25% and rank is 37th. Here healthcare providers suffering from burnout. There are shortage of skilled physicians and nurses in the USA. Different types of insurance like obama care (ACA), medicare, medicaid, CHIP, tricare….etc. overall, the current condition of healthcare in the USA is very bad and it need correction.